Service Level Agreement (SLA) of Information Technology and communications department in Princess N

This Service Level Agreement describes core services provided directly to clients, including services in relation to desktop support, and details (ITC) and client responsibilities in delivering these services. Coreservices are those expected to be provided within the allocated University (ITC) budget.

This agreement is contingent upon each party knowing and fulfilling their responsibilities and generating an environment conducive to the achievement and maintenance of targeted service levels. In addition this SLA will evolve over time, with additional knowledge of the client requirements, as well as the introduction of new devices and services into the support portfolio (Service Catalogue) provided by ITC .

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